GPS Marketing respects your privacy and handles personal information carefully. This policy explains how GPS Marketing collects, uses, discloses and protects personal information when you visit our website, make an enquiry or work with us.
Information we may collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and business details.
- Information about your business, website, marketing activity, goals and challenges that you provide through an enquiry, questionnaire, meeting or project.
- Records of communications, proposals, invoices, payments and service delivery.
- Basic website usage and technical information, such as pages visited, device type and interactions, if website analytics are enabled.
Please do not send sensitive personal information through the website enquiry form.
How we collect information
We generally collect information directly from you when you contact us, submit an enquiry, speak with us, complete a questionnaire, attend a workshop or engage our services. We may also collect information from publicly available business sources or from a person you have authorised to deal with us.
Why we use information
We may use personal information to:
- Respond to enquiries and arrange conversations.
- Assess whether our services are suitable for your business.
- Prepare proposals and provide agreed services.
- Manage billing, records and business administration.
- Improve our website, client experience and services.
- Meet legal, accounting and regulatory obligations.
When we may disclose information
We do not sell or rent personal information. We may disclose information to trusted providers that help us operate the business, such as website hosting, email, analytics, accounting, payment, document and professional advisory providers. We may also disclose information where required by law or with your consent.
Overseas processing
Some service providers may store or process information outside Australia. The locations can change depending on the provider. Where practical, we take reasonable steps to use reputable providers and protect the information entrusted to us.
Website analytics and cookies
If website analytics are enabled, the site may use cookies or similar technology to understand traffic and interactions, including enquiry and telephone link clicks. This information helps us improve the website and evaluate whether it is useful. You can control cookies through your browser settings.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No online system is completely secure. We retain information only for as long as it is reasonably needed for the purpose collected, our records or legal obligations, then delete or deidentify it where appropriate.
Access, correction and complaints
You may ask to access or correct personal information we hold about you. You may also raise a privacy question or complaint by emailing contact@gpsmarketing.com.au. We will consider your request and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Direct marketing
We may contact you about GPS Marketing services where you have asked us to, consented, or where otherwise permitted by law. You can ask us to stop at any time.
Changes to this policy
We may update this policy as our services, systems or legal obligations change. The current version will be published on this page with its updated date.